COURTNEY DIXON

CHIEF OPERATING OFFICER

SRW, Boulder, CO -- August '23 - Present

• Promoted from Director of Operations, driving continued operational improvements and leading cross-functional teams toward greater efficiency and profitability.

• Develop strategic reports and solutions addressing financial overspending, client retention, internal burnout, and department profitability to optimize workflows and maximize revenue.

• Manage monthly company expenses up to $60K, developing and implementing a comprehensive tracking and reporting process. Ensure accurate invoicing for retainer and project-based client accounts, monitoring incremental spend and driving financial efficiency.

• Spearheaded the agency-wide deployment of multiple Project Management Systems (PMS) and tools, streamlining workflows, balancing team workloads, and enhancing profitability.

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VP, DIRECTOR OF OPERATIONS

SRW, Boulder, CO -- April ‘22 - August '23

• Promoted to VP after one year as Director of Project Management, recognized for proven leadership in optimizing operational performance.

• Leveraged data to recommend strategic shifts in employee roles, hours, and resource allocation based on revenue and utilization, mitigating burnout and minimizing revenue loss.

• Directed audits of equipment, programs, and tools; managed building facilities and operational logistics to ensure efficient resource use.

• Monitored internal and employee expenses, implementing cost-saving measures to drive profitability.

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DIRECTOR OF PROJECT MANAGEMENT 

SRW, Boulder, CO -- Nov ‘21 - April '22

• Led the Project Management team, coordinating interdepartmental communication and resolving crises to ensure timely project delivery and high client satisfaction.

• Designed and standardized processes across departments, promoting consistency, accountability, and operational efficiency.

• Implemented a new planning process that provided enhanced visibility into resource allocation, ensuring successful client outcomes.

• Managed key client accounts totaling $2 million in revenue as the primary Client Service representative, overseeing areas including PR, Influencer Partnerships, Paid Media, and Strategy.

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SENIOR ACCOUNT MANAGER 

Human Design, LLC, Boulder, CO -- Nov ‘20 - Nov '21

• Served as lead client contact for project execution across diverse businesses, managing budgets from $20K to $350K and identifying growth opportunities.

• Managed client deliverables while coordinating with internal and external teams, ensuring alignment with client objectives and on-time project completion.

• Developed and presented project reports, covering plans, status, budgets, and resource allocation, while mitigating risks related to scope, timeline, and budget.

 

ASSOCIATE DIRECTOR, PROJECT MANAGER 

Crispin Porter + Bogusky, Boulder, CO  March ‘20 - Nov '20

• Led a Project Management team of up to seven members, overseeing cross-departmental collaboration and ensuring on-time delivery of high-complexity projects from conception to production.

• Collaborated with C-Suite and Operations teams to identify and implement process improvements, enhancing agency workflows and client relationships.

• Monitored project progress and risks, resolving issues efficiently to maintain alignment with client objectives and project timelines.

• Promoted in March 2020 after five years as Senior Project Manager, recognized for leadership and driving team performance improvements through effective training and communication.

 

SENIOR PROJECT MANAGER

Crispin Porter + Bogusky, Boulder, CO -- Dec ‘15 - March '20

• Supervised the timely flow and progress of numerous successful projects across multiple accounts from conception until production; accounts vary across the automotive, retail, hospitality, restaurant, finance, non-profit industries as well as new business

• Produced in-house deliverables such as social, digital, and print assets, brand guidelines, product packaging, and more 

• Managed and aided in the creation and delivery of TV and online video production, brand activations, interactive websites, radio spots, and more

• Served as the key liaison between the Creative Department, Content Management, Strategy, Art Buying, Media, Design, Production, and the Studio team to ensure continuity, quality, and accuracy for all projects 

• Regularly communicated status to all teams, resolve foreseeable and unexpected issues

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DIGITAL CONTENT MANAGER  

Nickelodeon Events, Brand, and Pro-Social, Viacom -- June '14 - June '15

• Produced unique and engaging content in support of pre-taped and live events and initiatives including The Kids’ Choice Awards, Kids’ Choice Sports, HALO Awards, Worldwide Day of Play, and Nick Radio 

• Ran successful day-of-show experiences resulting in continuous YOY site visits and content impressions 

• Updated and managed content plans and strategy for content rollout leading up to events and initiatives

• Analyzed metrics around events and pro-social content; use data to craft new content pitches and strategies

• Lead and supervised editorial and intern teams 

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DIGITAL CONTENT MANAGER  

TeenNick & Nicktoons, Viacom -- Sept '13 - June '14

• Managed and executed content plans and digital production processes from ideation to execution

• Ensured online content was produced in a timely manner for programming stunts and sponsorships

• Implemented and ran a successful social media programming schedule across six accounts resulting in continuous growth in followers and engagement

• Compiled social engagement results to evolve brand awareness, drive traffic, and deepen user relationships​

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DIGITAL PRODUCER

Watch What Happens Live!, Embassy Row -- Jan '12 - Sept '13

• Produced award-winning second screen interactive PlayLive app, which drew an average 1,500 participants and had led to an average on-air ratings lift of 13% over non-PlayLive episodes

• Managed the show website, delivering a weekly average of 600k page views and 175k video streams

• Oversaw the strategic development of content and growth of audience for all social platforms including Twitter (95% growth in five months), Tumblr (over 450 followers in five months), Facebook (30k weekly views and responses)

• Led daily execution, management, and upload of all video content on the “Watch What Happens Live”  website

• Produced a packaged integration with Bravo and 4NY Taxi TV and segment produced sponsored on-air integration​

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ASSOCIATE DIGITAL PRODUCER

Bravo, NBC Universal -- Aug '08 - Jan '12

• Developed and produced original montage and recap reels for Bravotv.com, with work highlighted on the websites for the LA Times and Us Weekly, gawker.com, and on “Watch What Happens Live!,” and “Morning Joe”

• Produced and edited all digital video and post-production needs for New York-area shoots; handled filming for  events including talent and red carpet interviews, talent video blogs, and behind the scenes footage

• Originated and published all weekly press clips for “Watch What Happens Live” and video blogs for “Top Chef” to Bravotv.com, with a 324% increase in page views and 56% increase in average monthly video streams

• Created a new and highly efficient budgeting system which allowed better planning and money management for all current and upcoming projects. Managed all payment for freelance and vendors as well as estimates of upcoming costs​

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EXECUTIVE PRODUCER 

Open Route Productions -- Aug '07 - Aug '08

• Developed, produced and edited a six-part webisode series, ‘Dating Disasters,’ for iVillage.com

• The series premiered in April 2008​

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PAGE PROGRAM

NBC Universal -- Sept '06 - Sept '07

• Assignments included Late Night with Conan O’Brien, USA Network, and Head Page