Senior Operations Leader | Business & Creative Operations | Cross-Functional Execution | Process Improvement

Hi!
Hello, I'm Courtney, nice to meet you. I'm a hands-on operations leader who enjoys making complicated work easier to manage. My strengths lie in bringing structure to fast-moving environments, connecting teams, and building practical processes that help people work more effectively. I design planning cadences, prioritization frameworks, and cross-functional operating systems that translate executive vision into structured execution across product, technology, marketing, and business teams.
My work focuses on improving communication, strengthening accountability, and creating scalable structures that enable teams to move quickly while maintaining cohesion and focus. I thrive in complex environments where thoughtful operational design unlocks efficiency, transparency, and better decision-making.
My background spans business, creative agency, and product & technology operations. I've led resource and capacity planning, managed budgets and cross-functional initiatives, developed executive reporting systems, and introduced AI-assisted workflows to improve everyday operations.
What I enjoy most is working with good people, solving problems, and creating clarity where it doesn't exist.